This is the last episode of season one of The Break to Build podcast 🙏🏽
Launching this podcast was the result of a two-year intention and I’m stoked to make it to the end of our first season with such an insightful conversation. In this episode, Kristan pulls back the curtain on:
How Pacer's specialized project management platform is reshaping productivity for major players like Marriott and Hyatt
The importance of deep industry knowledge in building tech that resonates and creating a value ladder in the ecosystem of people that interact with the product experience.
Leveraging AI and user feedback to adapt to the ever-changing needs of the hospitality industry and the operational teams that are constantly changing in their UI needs.
Why the guest experience is the ultimate litmus test for any hotel technology application
And so much more.
If you're fascinated by the transformative power of technology in traditional industries, or simply curious about what goes on behind the scenes to create those magical hotel stays - this episode is for you.
Stay tuned until the end for Kristan's insights on the future of hospitality, where technology and human connection intertwine to redefine the guest experience.
Alright, let's dive in.
Who is Kristan Reading?
Kristan is the Director of Sales and Client Success at Pacer. With a keen eye on project and task management, as well as brand enablement, Kristan is instrumental in guiding Pacer's path in the hospitality technology space. Bringing forth a story of evolution, rebranding, and expansion, she has played a crucial role in Pacer's establishment as a valuable player in the market, delivering on the promise of streamlined operations and better guest encounters.
Who is This Conversation For?
Project managers
Operations Directors
Franchise owners
Hotel General Managers
COOs
Top Insights
Kristan emphasizes the importance of product resonance, where the value of technology is directly linked to its impact on both back-end operations and the guest experience.
Pacer incorporates user feedback and uses AI to power dynamic features such as language translation and big data integrations, to adapt to the ever-changing needs of hotel operators and management companies today.
The platform's focus on efficient resource management, stakeholder communication, and adaptability to existing tech stacks signals a future where technology needs to complement human communication styles in hospitality.
What We Cover In This Episode
0:03 - Pacer's impact on hospitality through streamlined operations and guest experience
7:33 - Effective strategies for personalized outreach in SaaS sales
12:09 - Balancing technology and personalization in modern hospitality
16:14 - Adapting product strategies to meet evolving client needs
24:56 - Streamlining hotel operations with Pacer's automation and reporting
27:29 - Enhancing hospitality with technology for better guest and employee experiences
Get Curious With These Insights
Hotel General Managers:
How can you leverage real-time dashboards to get better visibility into project status across departments?
What manual processes and communications could be automated to save time?
How might features like task templates improve consistency in execution?
Franchise Owners:
How can you use a centralized platform to ensure critical procedures are followed consistently?
What insights could you glean from benchmarking task completion across your franchises?
How might collaborative features help your franchisees learn from each other?
Operations Leaders:
What data points would help you make better resourcing decisions and hold teams accountable?
How can you leverage automation to reduce administrative work and keep projects on track?
What project management processes could be optimized by having all information accessible in one place?
References/Resources
Connect with Kristan on LinkedIn
More about Chae O’Brien
I’m not interested in contributing to the digital noise our feeds get flooded with daily. If there are topics/trends you’d like me to cover or other areas of these conversations you’d like to dive deeper into, drop me a message via one of the below. I’m a research junkie, and nothing is more fun than finding answers to the doubted or unknown ✌🏼
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